Raw orders will be sent out frozen and tightly packed in an 1.5 inch thick cooler. Once you receive your order, simply freeze anything you don't plan on using immediately.
If any of your products arrive thawed or starting to defrost, this is perfectly fine and safe! You do not need to worry or panic. It is perfectly safe to thaw and re-freeze pet food.
When you are ready to feed your pup, simply pull the package out of the freezer 24 hours before, thaw, then serve!
Freeze Dry orders will ship separate from raw orders. Freeze dry is shelf stable and can simply be stored in a cool place out of direct sunlight.
When ready to feed freeze dry, mix the freeze dry with 2-3 times the amount of warm water to reconstitute, then fold or reseal the bag.
If you have any questions about feed preparations, or thawing, please call 563.590-6868. We are here to help!